Did Meta cancel Muse? No, but here’s what was pulled
Searches for “Did Meta cancel Muse?” spiked after a string of headlines. The Muse agent is very much live. What Meta and others did pull back were specific features and access, and they’re easy to confuse.
Quick answer
No. Meta hasn’t cancelled Muse. The personal AI agent launched on September 8, 2026, is available in the US and Canada, and Meta added new features as recently as September 29. The confusion comes from things that were pulled: in July, Meta removed one Muse Image feature (generating pictures by tagging public Instagram accounts); in September, Amazon blocked Muse from shopping on its site; and Meta rolled back a test using human contractors for some Muse phone calls.
How we checked
TestedMuse was working on our own account on October 2, 2026. The history below comes from Meta’s announcements and news reports, each linked. See how we label evidence.
Muse’s status today
- Live in the US (since September 8) and Canada (since September 18), on iPhone, Android and the web at muse.ai.12
- Still expanding: Muse for Small Business launched September 29, and Meta has announced Muse on AI glasses, a Muse email address and the Muse Charm device.24
- Every change since launch is in our Muse updates timeline.
What was actually pulled
| When | What happened | Muse affected? |
|---|---|---|
| July 2026 | ReportedDays after launching Muse Image, its image model, Meta removed the feature that let people generate images by @-mentioning public Instagram accounts. Meta said “this feature missed the mark, so it’s no longer available.” Other Muse Image features stayed.3 What this means for opting out. | No. Muse Image is a separate model, not the Muse agent. |
| Sept 20, 2026 | ReportedAmazon blocked Muse from shopping on Amazon.com, citing its Conditions of Use.6 | Partly. Muse can’t shop on Amazon; everything else works. Details. |
| Sept 22, 2026 | ReportedReuters reported Meta had tested having contractors place some of the phone calls users asked Muse to make; a Meta vice president called it “a miss” and said the feature was rolled back.7 | A test feature only. |
Other “Muse” things that get mixed up
“Muse” is a crowded name, which adds to the confusion. Muse Image and Muse Spark are Meta AI models, separate from the Muse agent app; see Muse Spark explained. Microsoft also has an unrelated gaming AI model called Muse, and Muse is the name of a well-known rock band. News about any of them can surface in the same searches.
Want to cancel your own Muse plan?
That’s a different question. See how to cancel your Muse subscription on the web, in the app, or through the App Store or Google Play.5
Sources
- Introducing Muse Meta Newsroom · Sept 8, 2026
- Muse for Small Business Meta Newsroom · Sept 29, 2026
- Meta pulls Muse Image feature days after launch amid privacy outcry Tech Monitor · July 13, 2026
- Everything we announced at Meta Connect 2026 Meta · Sept 2026
- Cancel your Muse subscription Meta Help Center
- Amazon blocks Meta’s Muse AI assistant GeekWire · Sept 21, 2026
- Meta testing a ‘human concierge’ for Muse Reuters via CP24 · Sept 22, 2026
Last checked: 2026-10-02. If anything about Muse’s status changes, we’ll update this page first. Tell us if you spot news.
Frequently asked questions
Is Muse down right now?
This page is about whether Meta cancelled Muse (it hasn’t). If Muse isn’t responding for you, see Muse not working.
Did Meta cancel Muse?
Did Meta cancel Muse Image?
Not entirely. In July 2026, days after launch, Meta removed one Muse Image feature, which let people generate images by @-mentioning public Instagram accounts, after a privacy backlash. Generating images from prompts and editing photos remained.3
Is Muse shutting down?
There’s no sign of that. Meta has announced new Muse features, a Muse device and AI glasses support for the coming months.4
How do I cancel my own Muse subscription?
On muse.ai: Menu → Settings → Manage subscription → Cancel. If you subscribed through the App Store or Google Play, cancel there. Full steps.5